Last updated on August 1, 2024
Introduction
Welcome to OsRobo.com. This Cancellation Policy outlines the terms and conditions for canceling orders made from our website, OsRobo.com. By purchasing products from our site, you agree to the terms set forth in this Cancellation Policy.
Order Cancellation
Orders can be canceled before they are processed for shipment. If you wish to cancel an order, please contact us as soon as possible at [email protected]. Once an order has been processed or shipped, it cannot be canceled.
Cancellation Process
To cancel your order, please email us at [email protected] with your order number and cancellation request. We will confirm your cancellation via email once it has been processed.
Refunds for Canceled Orders
If your order is successfully canceled before processing or shipping, a full refund will be issued to your original payment method. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company.
Non-cancelable Items
Certain items cannot be canceled once the order has been placed, including:
- Digital products (such as antivirus keys and software programs) once the license key has been provided.
- Custom or personalized products.
Order Modifications
If you need to make changes to your order (such as updating the shipping address or modifying the items in your order), please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed or shipped.
Additional Cancellation Terms
For the purpose of these Terms and Conditions, the term "we", "us", and "our" used anywhere on this page shall mean Mr. Akash Bhausaheb Hase, whose registered/operational office is SkyWorld Computers, Backside Of Pariwar Bazaar, Lane No 1, Ganeshnagar, Tal - Sangamner, Dist - Ahmednagar, Maharashtra, 422605, India. The term "you", "your", "user", and "visitor" shall mean any natural or legal person who is visiting our website and/or has agreed to purchase from us.
AKASH BHAUSAHEB HASE believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- AKASH BHAUSAHEB HASE does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
- If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.
- For complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- Approved refunds by AKASH BHAUSAHEB HASE will take 9-15 days to be processed and credited to the end customer.
Contact Us
If you have any questions or concerns about our cancellation policy or additional terms, please contact us at:
SkyWorld Computers,
Backside of Pariwar Bazar, Lane No 1, Ganeshnagar, Sangamner,
Tal - Sangamner, Dist - Ahmednagar,
State - Maharashtra, India.
Pincode - 422605
Email: [email protected]
Phone: +91 9762829883, +91 9322424545
WhatsApp: +91 9762829883, +91 9322424545